Sage Intacct A Great Product.
July 27, 2025

Sage Intacct A Great Product.

Dan Titus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage is a more robust product than what we were using. It provides lease accounting for our company cars that are leased. It provides prepaid expenses that we previously did not have. It provides an online portal for our customers to pay their bills. It not only downloads payroll data from ADP, but it also downloads statistical data. We need to calculate and distribute bonuses to our employees. The product is significantly more advanced in the accounting world than anything we've experienced before. I especially like the bank reconciliation. It is much more user-friendly than our prior software program. We now have automated expense reports for our employees. Paper expense reports and paper receipts are a thing of the past. The report writer is amazing. I have detailed sales tax reports to use to file my 15 sales tax returns. I also appreciate the sandbox. We can play and test before we do it live.

Pros

  • Bank Reconciliation.
  • Lease Management.
  • Prepaid Expenses.
  • Online AR Automation.

Cons

  • Customer Support is weak.
  • Custom Fields Not always accessible.
  • AR Payments Dates should be available at the beginning not the end.
  • It saves time.
  • It provides greater analysis vs. using spreadsheets.
  • It provides true period end closing. No prior period fixes.
The automation is tremendous—specifically, the interaction with 3rd party products. We use ADP for our payroll. Payroll data flows directly to the GL from ADP—no more journaling payroll. Also, we switched to Bill.com for our credit card and expense management. It automatically downloads to our GL. We have to import data from our invoicing system. The data import feature saves time by eliminating the need to key in data. Overall, we have saved about 40 hours per month.
The time and expense management was purchased for two reasons. 1. With the automation with ADP, we needed the time side of this module. 2. We wanted employees to code and approve their credit card transactions online. The expense side is supposed to do that. This part of the module is weak. We dropped it for a 3rd party product.
Configuring Sage is not for the faint of heart. It requires time and detailed analysis to complete it correctly. I think that ours is done right, however, some key areas could have been designed better. The implementation team attempted to assist me, but they did not fully understand my needs. It's been almost a year since we went live, and I'm still tweaking configuration settings.
QuickBooks is too entry-level. We outgrew that product. NetSuite is a good product, but I have a history with the various Sage products. So, I have a bias for Sage. I'm not sure I can give an accurate comparison with NetSuite. I like Sage and the company.

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

Yes

We are in the service industry. Sage handles our service types quite well. We can run reports that show us where we are generating revenue and which service types are not profitable. Exporting reports and other data to Excel spreadsheets enables us to conduct in-depth analysis. We can look at data in any pattern we desire. Sometimes we try looking at data in different ways and are well pleased with the output.

Sage Intacct Feature Ratings

Accounts payable
10
Accounts receivable
9
Cash management
10
Bank reconciliation
10
Expense management
10
Self-service portal
7
Journals and Reconciliations
10
Dashboards
8
Standard reports
8
Custom reports
8
Role-based user permissions
10
Single sign-on capability
10

Comments

  • Brock Faucette | TrustRadius Reviewer
    Dan Thanks so much for your thorough review. We love YOUR love for Sage Intacct and are so glad its exceeding your expectations. Ill be sure to share your cons with our product team too.

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