Could be a great product with changes to set up
Updated December 19, 2025

Could be a great product with changes to set up

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

It is our financial system. It is our AP and AR system and we use it for prepaid and fixed assets. If we were report building experts it would be very useful however we are not and the team didn’t build any reports into our implementation nor did they set up the dimensions in the fixed assets so we are left still with a slower process.

Pros

  • Ap
  • Ar
  • Report

Cons

  • Customer support
  • Credit cards
  • Bank reconciliation
  • Honesty when selling the system
  • Training
  • Report writing
  • Wasted a lot of money with hidden fees and misled implementation
We are able to receive emailed invoices from customers, it takes time for it to learn. Approvals are easier but would be better with grouped transmitting .
N/A
Zero help on this when implemented the customer service and support is worse than poor
N/A

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

It is a system that you can customize well. the sales team sells products that don’t work well and they mislead in the systems capabilities. you're expected to do most of the implementation yourself, and they can’t import historicals or help with that at all. customer support can take weeks and then not have solutions

Sage Intacct Feature Ratings

4.0
Accounts payable
10
Accounts receivable
10
Cash management
2
Bank reconciliation
1
Expense management
1
Time tracking
Not Rated
Fixed asset management
3
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
1
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
1.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
1
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
1.0
Dashboards
1
Standard reports
1
Custom reports
1
1.0
API for custom integration
1
Plug-ins
1
1.5
Role-based user permissions
2
Single sign-on capability
1

Not-For-Profit Usage

Speed of program
  • None we wouldn't know how
No benefit, we weren't shown enough detail on how to use them
N/A
it has decreased closing time

Hi-Tech Usage

COVID-19 Updates & Changes

Using Sage Intacct

8 - AR, AP, Management
3 - AR, AP, Controller
  • Online
  • Speed of program
  • Capabilities with integrations
  • None
  • Hopefully for budgeting purposes,
The price and contract

Evaluating Sage Intacct and Competitors

Yes - Sage 50
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
We would ask more specific questions in regard to implementation and import help, we still have no historical data because Sage Intacct doesn't know how. We were sold things that weren't true

Sage Intacct Implementation

Based on the implementation alone I would never recommend it
  • Implemented in-house
  • Timing was way off leaving us without a usable income statement
  • no report writing even though I provided over 21 reports I needed at the first meeting
  • No historical data upload / knowledge by sage
  • Project manager wasn't Sage Intacct knowledgeable at all

Sage Intacct Training

  • Online Training
N/A
Generic online training taken before seeing the program is useless. Sage then messed up my training, and my CPE credits disappeared, and they expect me to do the 10 hours of training again.

Configuring Sage Intacct

Sage Intacct Support

ProsCons
Support cares about my success
Quick Initial Response
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
yes
During the implementation Lindsay was great
We are told when someone is a CPA and about their experience and then told they can't give any advice on how to do an entry in the system. It's pointless having CPA's, you could save money having people that can work the system better

Relationship with Sage

We were told a few untruths
we are now just a number

Sage Intacct Reliability

We haven't tried so I don't know
no issues
no issues

Comments

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