SalesLoft - The total prospecting package!
Updated February 20, 2020

SalesLoft - The total prospecting package!

Alex Brielmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SalesLoft

SalesLoft is being used by both the sales and business development teams. We were looking to be able to seamlessly track our email and call efforts in Salesforce initially, but then saw the other capabilities that SalesLoft had to offer. We have multiple drip campaigns set up, and also listen to our recorded calls to make sure reps are following proper guidelines.

Pros

  • Gives reps plenty of time back in the day by not making them either write multiple emails or have to manually enter those emails for tracing purposes.
  • Allows for coaching on call etiquette by listening to recorded calls.

Cons

  • Some out of the box options for dropdown fields aren't very useful.
  • Could use a better integration with LinkedIn to track everything done through them.
  • Improved sales rep productivity (spending less time on bad leads).
  • Improved efficiency of BDR team.
Our initial rep was extremely hands on and helpful while we were in our buying process. We were considering Cirrus and Outreach, but the service we received from our sales rep put us over the edge. All of our questions or concerns were answered, and it made sure our implementation process moved seamlessly. If any issues arose (which only a few have) our account representative was very responsive and usually had a solution immediately, or would find one quickly.
We had long meetings to ensure the implementation process would move smoothly, as I have gone through some poor implementations in the past (for other products). No matter how minute or meticulous our questions were, the SalesLoft team made sure to find solutions for all of our concerns. Once up and running, we had everything set up the way we wanted and even had some pre-packaged dashboards to make sure everything was being properly tracked.
We really had our decision between SalesLoft and Outreach. Another person on our selection team had used Outreach in the past, and we knew we could set it up and maintain it easily with his expertise, but still decided on SalesLoft due to its robust features and the care the sales team took with us. I had used (and enjoyed) Cirrus in the past, and I believe they may be catching up in terms of use and features, but right now SalesLoft is in the lead for having the total package.
SalesLoft has been great for us, allowing us to spend our time on other more pressing matters (actually making calls, meeting with clients, etc). We know that prospecting will never be fully automated, but SalesLoft has drastically helped ease that burden. Our BDR team is able to reach out to large numbers of prospects, and then easily pass them off to our seasoned sales reps to seal the deal. Clunky email chains and handoffs are a thing of the past!

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