Item: SAP Commerce Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

The SAP Commerce Cloud is used for our key e-commerce markets and helps us to reach our B2B customers to enable them to use a quick and easy way to place orders online

Pros and Cons

content management
promotion engine
product data handling

Marketplace capabilities
Monolithic architecture that holds a certain complexity in terms of customizability

Return on Investment

customer engagement improved
average order size increased

Scalability

Global rollouts showed us that it is scalable also increased orders and traffic was handled by the system in a professionell way.

As always such a implementation is complex due to the special requirements and processes of a B2B company. However if you are running SAP ERP it offers a lot of standard integrations which helps during the implementation.

Alternatives Considered

Spryker Cloud Commerce OS and Salesforce Commerce Cloud

Since we are using the SAP ERP the standard integration methods were a main argument for us

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

Bloomreach Commerce Experience Cloud, Spryker Cloud Commerce OS

Likelihood to Recommend

I see it as capable for standard e-commerce /webshop scenarious. So if you are looking for a solution for a standard scenario. (product > cart > checkout) this would be a potential solution. I do not see the solution a good fit for marketplace scenarios or sophisticated transactional models such as pay per use models since it is a monolothic system and not so much a composable software.

SAP Commerce cloud enables you for standard B2B E-commerce scenarios

Modules Used

Overall Satisfaction with SAP Commerce Cloud