Item: SAP Commerce Cloud
Rating: 8
Author: Micah Platt

Use Cases and Deployment Scope

Primarily used this to transact with individuals and smaller businesses to buy and deploy our learning platform. This handles subscriptions, payments, and connected to our internal system. We could point customers through and they'd sign up.

Pros and Cons

Finalize the deal
Show options to customers
Automate the purchasing process

Didn't always give customers and the company a chance to connect
Slow to update
Sales, or special offers, would be delayed

Return on Investment

Very positive. Getting product quickly into people's system
Speed to eyes in the marketplace
Shared across different socials quickly

Scalability

We weren't sure how to quickly sell our product to a myriad of different businesses or people. SAP allowed us point everyone to the same link, and storefront. This quickly gave us the chance to scale. Almost immediately we were able to sell to more people and not have to lean on a large salesforce to do so.
We still had them for larger more complex deals, but SAP worked well to dive in!

Ease of Integration

We didn't have much to integrate, but it was easy to add to our webpage.

The social sharing was also extremely easy. The dashboard for it was smooth as well to make connecting to the logistics piece easy. We don't ship anything physically so that's different. I'd definitely recommend them though.

Alternatives Considered

Shopify, WooCommerce and BigCommerce

Having worked with other SAP tools we knew the sales team and how they structure the product offerings. We also felt it was much more robust compared to the other newer or leaner offerings in the space.

We couldn't have a downturn or an outage in the business. That wasn't an option.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

Outreach, Navan, ZoomInfo Engage

Likelihood to Recommend

Great tool with a fantastic built in learning hub. This was the best part of the cloud because we could point our team members to sections and they'd become experts.

The back office framework is robust as well. Our product didn't need to ship, but if you did have a physical product or a drop shipping option this would be phenomenal.

Fluffy Clouds for ECommerce

Modules Used

Overall Satisfaction with SAP Commerce Cloud