Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)
We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
- Ability to manage content.
- Optimal customer experience.
- Ability to integrate other SAP products.
- SAP Commerce Cloud is a bit expensive, but if you use it regularly, it's worth the investment.
- Saves time by utilizing accelerators.
- Saves on extra resources with the ability to integrate other SAP products and additional software.
- Customizable to meet individual's needs.
- Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there are so many functions and customizations that can be used it was a no-brainer to make the switch.
$100,000 to $500,000
Do you think SAP Commerce Cloud delivers good value for the price?
Yes
Are you happy with SAP Commerce Cloud's feature set?
Yes
Did SAP Commerce Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Commerce Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Commerce Cloud again?
Yes
SAP Commerce Cloud Feature Ratings
SAP Commerce Cloud (formerly SAP Hybris) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Our company did not purchase premium support. In my experience so far, SAP Commerce Cloud customer service has been extremely knowledgeable and helpful anytime I need to submit a ticket.