SAP Commerce Cloud is a game changer!
June 02, 2021

SAP Commerce Cloud is a game changer!

Jamaal Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
  • Ability to manage content.
  • Optimal customer experience.
  • Ability to integrate other SAP products.
  • SAP Commerce Cloud is a bit expensive, but if you use it regularly, it's worth the investment.
  • Saves time by utilizing accelerators.
  • Saves on extra resources with the ability to integrate other SAP products and additional software.
  • Customizable to meet individual's needs.
  • Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there are so many functions and customizations that can be used it was a no-brainer to make the switch.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Commerce Cloud again?

Yes

SAP Commerce Cloud is great for e-commerce needs. For those with a high volume, this is the software for you. SAP Commerce Cloud may not be necessary for a small organization with small needs and a low workload due to the expensive cost. The training and setup are extensive but if you have a need, it is a great resource.

SAP Commerce Cloud Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
10
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

SAP Commerce Cloud (formerly SAP Hybris) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Our company did not purchase premium support. In my experience so far, SAP Commerce Cloud customer service has been extremely knowledgeable and helpful anytime I need to submit a ticket.
The support for SAP Commerce Cloud has also been quick, knowledgeable, and very helpful every time I had a question or a need. The training resources are also great.