As advertised: You buy what you get!
May 22, 2021

As advertised: You buy what you get!

Sara Yaseen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud is primarily used to receive, pay, and keep track of invoices on a day to day basis by our financial operations team within our greater nonprofit organization and political networks. It is used to help catalogue and archive the work we do for our partners and other external stakeholders.

Pros

  • Easy to use interface and record keeping for past and present invoices.
  • Clear, intuitive, and itemized design makes it easy to facilitate back-to-back sales receipts.
  • Accessible to even the most tech-illiterate of people.

Cons

  • Could do a better job of training design.
  • Giving updates of new features such as payment portal.
  • Make it easier to add and remove approvers for next steps.
  • Our funders use SAP Commerce Cloud and are happy with the experience.
  • SAP Commerce Cloud allows me not to worry about the little things.
  • It gets the job and work done on time.
Our executive funders and high-dollar donors use this platform and as a consequence, our company has adopted the system with no complaints. We appreciate it, but sometimes it is slow to respond to internal/external changes or organizational-wide updates. The customer service is also satisfactory, so it could be a little bit better.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Commerce Cloud again?

Yes

SAP Commerce Cloud is a great system for nonprofit organizations that need to maintain strong, consistent cash flow. It helps with budgeting as well, but it is not a good substitute for a great finance ops department. At a glance, one can see where the money comes and gives and what areas need to be cut back or invested in moving forward (if applicable).

SAP Commerce Cloud Feature Ratings

Product catalog & listings
8
Product management
9
Bulk product upload
8
Branding
9
Mobile storefront
8
Product variations
8
Website integration
8
Visual customization
8
CMS
8
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
eCommerce security
Not Rated
Promotions & discounts
Not Rated
Personalized recommendations
Not Rated
SEO
Not Rated
Multi-site management
Not Rated
Order processing
Not Rated
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
Not Rated

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