SAP CAI: A Chatbot for the Intelligent Enterprise
Updated April 24, 2021

SAP CAI: A Chatbot for the Intelligent Enterprise

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

It is used as a recommendation for implementing chatbot features in enterprise applications which makes the end-user experience hassle-free, without the need for accessing SAP applications independently and hence saves a lot of time. Leave management information and other HR information is available with easy queries without the need of navigating to different screens.


  • Ability to use natural language with a match of near specific or exact words.
  • Easy user interface.
  • Available actions on the go and apt suggestions for the next step.


  • More documentation on the usability features.
  • A richer user interface would attract users towards it.
  • The algorithm for understanding the words and language and small typos can be improved upon.
  • Improved productivity.
  • Better user experience.
  • Access information on the go without the need of sitting in front of the system.
SAP Conversational AI is well suited for HR scenarios such as fetching your leave information on the go; applying leave and also approving if you are a manager. It is also suited for sales leads such as fetching your tasks on the go; what meetings you have and what are the key insights you need; basically information which you can access on the go without actually being on the system.

Customer Experience

Since it is backed by SAP, it offers a strong support and since SAP is constantly evolving its products the new features get constantly updated in the product which actually helps in a better offering for the end user in terms of capabilities, functionality and the overall user experience. Thus overall support is great.

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