A great reporting product.
Updated January 09, 2018

A great reporting product.

Luca Campanelli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Crystal

I have used and designed SAP Crystal Reports for some different companies. I have tried and used others report products too, but I think that this software is really good. With Crystal Reports I have created a lot of reports for different departments, (financial, IT, direction, sales), you need to study just a little bit before starting to use the product and to be completely autonomous, but in not too much time you can get excellent results.
  • Grouping sections are really useful.
  • The grid in the designer report is perfect.
  • You can modify the report directly on the preview tab.
  • I had some problems with the display incorporating reports on web pages.
  • Graphs can be more attractive.
  • Renew a little the designer mode.
It is not really easy to make a comparison with the other competitors' software, I think that every software is appropriate for your needs, certainly SAP Crystal Reports has a few gaps, and if you choose it as a final product it is because it allows you to change down to the smallest detail to the final result in terms of graphics.
Crystal Reports provides the majority of the types of connections and data source available, I personally have always used SQL Server DB Connection and rarely some source data "physical", however they are easily searchable and linkable. You will find Acces, Excel, OLEDB, ODBC, Sap Universes etc. I have to go in deep for the open data.
If you are using a SAP solution\Business Objects, you will definitely provide the management console of SAP. Through this you can release various reports developed and set all kinds of security and permissions. The management console is very simple to administer although service sometimes gets crazy.
I do not think there is a specific scenario in which to use or not use SAP Crystal Reports. Obviously a company that needs to have detailed reports and financial can use them in full. It is not optimized for the analytical side, tables and matrices; purely statistical reports are quite difficult to handle with SAP Crystal Reports.

SAP Crystal Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
5
Report Formatting Templates
8
Drill-down analysis
10
Formatting capabilities
10
Report sharing and collaboration
10
Publish to Web
10
Publish to PDF
10
Report Versioning
5
Report Delivery Scheduling
8
Pre-built visualization formats (heatmaps, scatter plots etc.)
5
Location Analytics / Geographic Visualization
5
Predictive Analytics
5
Multi-User Support (named login)
9
Role-Based Security Model
9
Multiple Access Permission Levels (Create, Read, Delete)
9
Responsive Design for Web Access
7
Dashboard / Report / Visualization Interactivity on Mobile
6

Using SAP Crystal

5 - I was mainly involved in installing and developing crystal solutions from different customers, so I counted an average of the users who used the product in different companies, usually the type of user who uses it varies according to the company's needs, but usually the departments involved are the commercial departments, the management, the administration and in some cases the IT departments.
1 - 
Surely to approach the use of crystal report is advisable to have the basics of developing, not necessarily high-level but the important thing is to have a minimum of knowledge regarding the use of basic functions.
It is also advisable to make SAP training courses to understand in depth the logic of Crystal report and its different grouping sections, etc.
  • in-house report
  • online report
  • training
  • development of complex reporting infrastructures based on universes sap
  • reports referring to multiple data sources
  • change of infrastructure reports and cloning of the previous vs. crystal reports
  • replication of a mask of an accounting program transformed into a very complex parametric report
  • Use of crystal with universes
  • custom templates based on users