SAP Hybris Review
June 06, 2017

SAP Hybris Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Hybris

SAP Hybris was used by the eCommerce department to handle online transactions, B2B integrations, and order management. It was used as a backbone for backend infrastructure without frontend and content management tools. It addressed eCommerce related problems: product catalog management, custom pricing, promotions, order fulfillment, billing, subscriptions, customer support tools, reporting and tax calculation.
  • Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution.
  • Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc.
  • For a proprietary product hybris provides good documentation and community support.
  • Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it.
  • Customization of the promotions is very painful.
  • The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA.
  • It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.
  • It helps to set up a solid eCommerce solution really quick that allows business to start growing sooner.
  • It's a huge platform that includes legacy solutions. It's hard to find real experts who can customize the platform.
  • ElasticPath
In my opinion, hybris has a better modular architecture, documentation, community support and there is an eCommerce as a Service solution (YaaS).
SAP hybris is well suited for companies that want to open many eCommerce opportunities for business. For example it allows you to start with a solid eCommerce solution and then naturally grow it depending on business needs.

I wouldn't recommend using hybris for small companies, companies established in underdeveloped countries or companies without an engineering department.

SAP Commerce Cloud Feature Ratings

Product catalog & listings
Not Rated
Product management
8
Bulk product upload
5
Branding
Not Rated
Mobile storefront
Not Rated
Product variations
8
Website integration
Not Rated
Visual customization
Not Rated
CMS
Not Rated
Checkout user experience
5
eCommerce security
9
Promotions & discounts
3
Personalized recommendations
5
SEO
Not Rated
Multi-site management
9
Order processing
8
Inventory management
3
Shipping
7
Custom functionality
8