SAP Sales Cloud fits best with SAP ERP ECC or S/4HANA
July 29, 2022

SAP Sales Cloud fits best with SAP ERP ECC or S/4HANA

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM
  • Quotes and Contracts
  • Service Cloud

Overall Satisfaction with SAP Sales Cloud

I was a leader of a team of consultants that gathered requirements, designed, implemented and deployed SAP Sales Cloud along with SAP Industry Solutions - Utilities at this energy utility company in the U.S. to replace a legacy customer service, billing and sales system.
  • Cloud based application deployment.
  • Ease of use.
  • Consistent support from the software vendor.
  • Great standard capabilities that reduced the need for custom development.
  • Mobile app options are limited.
  • Need more companies to adopt Cloud for Sales over competitors like Salesforce.
  • More marketing by SAP to increase adoption by more companies and organizations.
  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
SAP Sales Cloud improved our ability to see a full 360 degree view of the customer base while integrating, sourcing and sharing business data with other downstream and upstream business teams within the organization that also needed the data.
SAP solutions are best known for scalability.
Only Salesforce has more marketshare in the space.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP Sales Cloud fits best at companies that already use an SAP ERP system like S/4HANA or ECC because of the pre-built and seamless integration with SAP ERP.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
7
Territory management
6
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
5
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
6
Case management
5
Call center management
9
Help desk management
7
Lead management
6
Email marketing
3
Task management
8
Billing and invoicing management
8
Reporting
6
Forecasting
3
Pipeline visualization
7
Customizable reports
5
Custom fields
7
Custom objects
8
Scripting environment
3
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
9
Social data
5
Social engagement
5
Marketing automation
6
Compensation management
5
Mobile access
2