I'd buy it if it was my decision
Updated July 29, 2022

I'd buy it if it was my decision

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Quotes and Contracts
  • Sales Performance Management
  • Billing and Revenue Management

Overall Satisfaction with SAP Sales Cloud

Managing and maintaining Leads and Opportunities with precise Analytics and usage while traveling including offline usage
  • Adaptability for Key Users
  • Reporting
  • Integration with SAP ERP
  • Speed
  • Support
  • More internal transparency
  • Way more collaboration in sales
  • Real time analytic functions
We basically just integrated master data which I would say did not lead to anything but a common database for customer and contact data.
If you can agree on quite a common set of processes to be rolled out worldwide with just some variations e.g. between countries, it's easy as hell to roll out. But of course, if there are a lot of very specific processes that have to be somehow separated from e.g. country to country, it becomes more difficult.
Basically the same set of functionality, but (of course) better integrated in the MS Tools universe.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

If you follow the SAP standard processes, everything is perfectly fine, but once you'd like to leave the route either to the left or to the right, there are places in the system where adaptation is easily and quickly made, but there are a lot of things that just work the way they work, and even using programming, it sometimes doesn't work out, and you need to go the SAP road using influence ideas and waiting for SAP to hopefully deliver that feature sometime in the future.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
9
Workflow management
6
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
4
Contract management
5
Quote & order management
7
Interaction tracking
1
Channel / partner relationship management
2
Case management
6
Call center management
3
Help desk management
6
Lead management
7
Email marketing
3
Task management
6
Reporting
9
Forecasting
7
Pipeline visualization
8
Customizable reports
9
Custom fields
10
Custom objects
8
Scripting environment
7
API for custom integration
8
Role-based user permissions
6
Single sign-on capability
10
Social data
6
Social engagement
8
Marketing automation
4
Mobile access
5