Great product for collaboration.
October 25, 2023
Great product for collaboration.
Score 8 out of 10
Vetted Review
Verified User
Software Version
SAP CRM (legacy editions)
Modules Used
- Sales CRM
- Sales Automation and Forecast Optimization
Overall Satisfaction with SAP Sales Cloud
We use SAP for a few reasons. We were looking to drive innovation as well as revenue growth. It also has the capability to improve our customer relationships. We weren't able to keep on top of our customer service needs as well before implementing SAP Sales Cloud. It has greatly improved many of our processes.
- We can get all our reports in one platform.
- The collaboration between teams.
- There are great customization capabilities.
- Occasionally, the loading time can be slow.
- The training was a bit arduous, but once you get the hang of the process, it's pretty easy.
- The customer service tickets could be responded to a bit faster.
- We have been able to keep better track of customers' contracts; therefore, upsell opportunities have been greater.
- The system helps us to collaborate more quickly, allowing teams to work faster together.
- The reporting capabilities have streamlined our sales process and allow us to keep track of all deals in the pipeline much easier than before.
SAP Sales Cloud has been great at streamlining our whole sales process. We are able to keep track of all customer journeys in one place, including engagement, contracts, and pipelines. That way, we have been able to make our sales cycle shorter, which has resulted in more money-making opportunities more quickly.
We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been optimizing the software within their company.
Do you think SAP Sales Cloud delivers good value for the price?
Not sure
Are you happy with SAP Sales Cloud's feature set?
Yes
Did SAP Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Sales Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Sales Cloud again?
Yes