Sauce Labs Review
Updated August 02, 2022

Sauce Labs Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sauce Labs Core Platform

Overall Satisfaction with Sauce Labs

We use across the organization for testing the automated tests on a regular basis.
  • Live, automated and continuous testing available.
  • Testing on real and virtual devices.
  • Automate tests at every stage throughout the development cycle.
  • Improved dashboard for the test status.
  • Improvement in loading.
  • Happy using Sauce Labs.
  • Not happy with UI performance.Sometimes tests fail with slow performance
  • Parallelization of tests need to be improved

Do you think Sauce Labs delivers good value for the price?

Yes

Are you happy with Sauce Labs's feature set?

Yes

Did Sauce Labs live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sauce Labs go as expected?

I wasn't involved with the implementation phase

Would you buy Sauce Labs again?

Yes

Live and automated tests made life easy.

Sauce Labs Features & Support

Evaluating Sauce Labs and Competitors

  • Product Features
  • Prior Experience with the Product
Not felt to try with other products as saucelabs improves and supports at its best
Decision inclines on looking in to performance standards

Using Sauce Labs

100 - More teams use saucelabs, cannot provide the correct number.
5 - we have some colleagues who monitor and support the teams who use saucelabs. Qulaity colleagues, developers are involved in support.
  • good enough for browser testing
  • minimal training time
  • ability to choose between browser versions
  • use for performance tests in a better way.
Overall satisfied with saucelabs features, but still looking for better improvements

Sauce Labs Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Support team always responsive to issues and on problem solving
Not sure on this
Yes - Yes, it was resolved in time
some where around march 2022 recently on server errors

Using Sauce Labs

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
Overall looks good , but some places UI need to be still improved
  • Test Videos
  • History and test overview of the tests
  • Live test results
  • Failure analysis
  • Support on Ui needed still.we find some difficulties with UI
  • Searching for scenario or step and click on it to navigate to specific time of video
  • chance to also display the response of the requests, currently I can only see the request body.