Scale HC3 - Perfect for the small to medium size business
Updated November 24, 2020

Scale HC3 - Perfect for the small to medium size business

Ryan Janzen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing HC3

Previously we had nine physical servers in our environment that were out of warranty and had no room for expansion. Since upgrading to the new three node HC3 solution, we now have the ability to assign more system resources to business critical systems. This new solution gives us redundancy, room for expansion and is incredibly easy to use.
  • The HC3 web console is user friendly and easy to use.
  • Implementation of the hardware and setup is fast and simple.
  • Scale support is easy to reach and keep in touch until all issues are resolved.
  • With HC3 v8.8 agent less backup works with ease
  • The web UI although it is very easy to use, I think could see benefit to perhaps almost an 'advanced' view, where you could get more detailed or granular options.
  • I think the procedure of importing of VM's from other architectures could be more fine tuned.
Any time that I have ever reached out to scale support over the phone, I have always gotten a technician on the phone in less than 10 minutes. All issues have either been resolved on the initial call or I have been in constant contact with the technician through the entirety of the trouble ticket until completion.
We previously were running Great Plains in Hyper-V on a DC also running as a Terminal Server (not best practices). To move away from that model we moved our Great Plains VM over to the HC3 on its own VM and was able to assign the appropriate resources, actively monitor and provide real-time redundancy in the event of hardware failure.
  • We are now running in an environment that is under warranty.
  • We have complete redundancy of all our business critical systems.
  • We also have the ability to delegate HC3 admin roles to various staff.
Easier to manage, console is easy to use, backups and moving vms between hosts is a breeze
I think in small business scenarios where the amount of servers is small and not quite as much granular access to the VM's and datastore is required, this solution meets the business needs quite well and is a great bang for the buck.

In large enterprise scenarios where there are higher volumes of VM's and greater details regarding VM's, resources and datastores are needed this solution is probably not the best fit.

User Experience with Scale Computing

Do you think Scale Computing Platform delivers good value for the price?


Are you happy with Scale Computing Platform's feature set?


Did Scale Computing Platform live up to sales and marketing promises?


Did implementation of Scale Computing Platform go as expected?


Would you buy Scale Computing Platform again?


It's incredibly easy to use and user friendly from the junior up to the senior admin level role. Highly recommended for any small to mid size business
I'd be hard pressed to find just one time as every time I have called their support line I have received top notch support from the opening of the incident to the close of the incident.

Using Scale Computing HC3

1 - It is just me as I am the only person in the IT department in my organization.
1 - Technical background with familiarity in virtualization and different hypervisor experience is definitely needed to understand the technologies.
  • Redundancy
  • High availability
  • Performance
  • Virtualization of all stand alone app server PC's
  • Segregated all roles to various server vm's
  • Through use of agent less backup we've been able to reduce back over head on servers
  • We are looking to build a disaster recovery solution utilizing additional scale nodes
Only reason I see us moving away from scale is if their product performance drops or their support level decreases.
SolarWinds Network Performance Monitor (npm), SolarWinds NetFlow Traffic Analyzer (NTA), Trend Micro Apex One (formerly OfficeScan), Trend Micro Deep Security for the Hybrid Cloud, Trend Micro Cloud App Security

Evaluating Scale Computing HC3 and Competitors

Yes - We replaced the need for Microsoft's Hyper-V and the scale solution provided a much more redundant fault tolerant solution.
  • Advisor recommendation
  • Implementation support
Support is a huge factor in our environment with it just being a one man show.
I would have verified our hardware specs to ensure we had dual power supplies in our nodes.

Scale Computing HC3 Implementation

Yes - Network Planning
Installation of hardware
Change management was minimal

Scale Computing HC3 Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - I am the only IT staff in our organization so support is essential

Using Scale Computing HC3

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Creating vms
  • Adjusting resources to the vm
  • Moving vms between hosts