ScienceLogic Feedback
March 22, 2019

ScienceLogic Feedback

Chase Strange | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic

ScienceLogic is being used by our managed service team to provide a full view of all equipment and services being provided to customers. It is only being used by one department currently in our organization. Without ScienceLogic, we are unable to monitor all equipment that we implement onsite due to the fact that we use multiple Cisco products like Meraki that do not integrate with other products. ScienceLogic makes it all possible.

Pros

  • ScienceLogic serves as a single pane of glass to integrate all the technologies that we use today.
  • It's very easy to interact with.

Cons

  • Creating custom reports has proven difficult.
  • The dashboard could be much simpler.
  • We have one customer currently enrolled in SciLo as we are building our managed service platform. There has been little impact positive or negative.
We were unable to view all equipment on site as we use a mix of Cisco products that do not integrate with each other. With SciLo, we are able to see it all now.
We are building a managed service platform to serve as a 24/7 monitoring for our customers.
Our COM staff has to be able to monitor servers, switches and other network appliances. By monitoring our hardware and onsite we can see and hopefully fix problems before they lead to SLA violations.
  • We have been able to integrate Cisco Meraki with many other Cisco products that were not compatible.
ScienceLogic is great for monitoring large networks, it is great for escalations when issues arise and provides event logging, which is very beneficial. It is not so suited for smaller networks. The UI seems a bit outdated as well.

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