April 24, 2019
NIHGovernment Administration, 10,001+ employees
Score 9 out of 10
Overall Satisfaction with ScienceLogic
ScienceLogic is being used by my department. It addresses visibility into the servers that are managed in that department. We have also added it to manage our network devices. Once this is completed, we will have full visibility into our infrastructure. This will help when there is an issue, we will be able to pinpoint where the problem is located.
- Discovery. It is very easy to use.
- Customer Service. We have a wonderful SME.
- Knowledge Base
- IT Services
- Reduction of long outages
- Enhancing our monitoring abilities
- Dashboards for our TOC team
Yes - Microsoft SCOM. It was a business decision to have one of the organizations in the department to be on one platform. ScienceLogic was chosen to be the platform.
Our visibility has changed. We have a better insight into our servers. We can change the thresholds to alert us before there are bigger problems. Helping us to fix the issue before it causes the server to go down.
Adding network devices will give us better visibility. Now that we have added the network devices we will be able to understand where the problem lies. We are still adding this information in and we are not there yet.
We have ScienceLogic integrated with ServiceNow for our Ticketing Process, helping us keep track of issues.
ScienceLogic is well suited for finding problems. If several servers are alerting from the same Rack Location we can assume there is an issue with the Rack. It could be power, network, etc. We have just started adding in the Network. This will give us insight into if it was a network issue or a power issue. If we see issues with the network in other Racks that this network is connected to, then we can assume that it is a network issue. If it is just this one Rack, we can assume it is the Power.