Customer Experience
April 24, 2019
Customer Experience
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic
It is used as Domain Manager for all network devices onboarding/provisioning, Monitoring and Finally ticketing on the monitored devices in the case of fault occurrence in the device.
- Single, thin UI Interface to see - all functions like events, tickets, devices organizations, system settings/debug/monitor make it very handy for quick initial troubleshooting.
- KPI Pooling, Well exposed API's to further integrate with other interfaces (North/South bound).
- Not highly scalable to handle 100K devices. Polling huge key performance indicators across device(s).
- Handling lots of events bombarding the system at the same time with appropriate correlation.
- DRBD Database clustering is not extremely fault-tolerant , reliable, or self-healing which is key for EM7 to function.
- It achieves the objective of providing a monitoring platform for business continuity and IT operations.
- Only negative impact to handling a highly large customers having huge network elements.
Yes - We had Proactive Network Operation Centre earlier which is replaced with ScienceLogic
A great type of device, the type of technology it handles, real-time operational readiness is the key for visibility.
Yes, ScienceLogic integrates with ServiceNow (SNOW) using Integration Server (IS4) which really enhances ITSM/ITIL-compliant with ticketing.
Device on-boarding/Monitoring, Event Correlations, and Device Sync
- Single Domain Manager to handle all kinds of devices spanning across technologies.
Cisco Prime Products , Infovista (performance)