Culture change

We utilize ScienceLogic to monitor our infrastructure and populate our CMDB in ServiceNow. We had 16 different monitoring tools prior to its purchase. We are still learning how to utilize and market it as a service tool for our organization. We hope in the next year to expand scope.

As stated previously, this tool now feeds our service management tool which is providing increased visibility. This transition forces accountability in a factual black and white way and it can certainly be transitional for a company culture. This takes leadership support to be a plus and not a minus to your teams.

Every new infrastructure device is now part of the discovery process. Things don't get "missed." The CMDB is more reliable and it provides more accurate information with which to make factual decisions. We hope to add application monitoring in the next year along with providing useful dashboards for the SME's.

ScienceLogic provides escalation of incidents via ServcieNow. We have recently built out an automation team to begin looking at the top time/resource saving actions that we could utilize the tool for. Like many organizations; the resource investment needs to be made to harness the full potential of the application. In healthcare resource margins are tight. Anyway ScienceLogic could help with the justification would be helpful.