SL1 - review
Updated March 19, 2021

SL1 - review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

We used it as the AIOps platform to do the proactive monitoring. In addition to that, we are also tied into our ServiceNow. It is used by the department and expanding to BU. The main focus of the ScienceLogic is to provide monitoring in a relationship, this gives the team the opportunity to quantify a lot of gaps that we had before.
  • Flexible
  • Expandable
  • Service provider level
  • Very detailed
  • Complicated
  • Lack of support from SL1
  • Support sucks
  • PS team sucks
  • No SLa on support, it’s a joke
  • Replacement of another tool
  • Availability
Yes - Zenoss. We have a service contract that is expiring with Zenoss and that the team who maintains the product is also under dissolution. SL1 was used by another team for a smaller scale for almost 5 years hence this was chosen to be the tool. The other reason is because Cisco uses it also.
Yes we have changed due to a unified view of the data. This is now the big data for us. We are still under deployment at this moment as we are very new in the game within Canada. At this point, I cannot tell you if that is the case, but we do see some progress on it already.
Capacity management on BW and port utilization are the key items. We are able to focus on some of the requirement such as ports capacity measurement on a 5 min interval. The overall exercise of SL1 is to allow us to see the bottleneck at various locations of data traffic.
At this point, we are still in the progress of integrating with ServiceNow. The process wasn't great as that maturity from SL1 isn't there. We are still looking at making things better with the promises from the SL1 Engineering department. However there is always a starting point for every goal that we want to accomplish.
  • Dashboard calculation
  • iTSM data
  • New Integration system
  • Zenoss Cloud

There are many competitors out there. Mainly because Cisco uses them and we are a 90% Cisco Shop. In addition to that, we have used it in a much smaller scale system for the last 5 years which means that we are getting better at what we know about Sl1.

ScienceLogic does not have a direct product with NetFlow. It requires a lot of development to meet various use cases that are part of the ServiceNow. In addition to that, SL1 does not support the Dynamic APPS that they have created on the GOLD level package which requires lots of attention from the customer to modify and maintain. Flexibility comes with the cost of complexity.

Using ScienceLogic SL1

600 - All the Managed Service within our organization are presently moving into SL1
8 - 1- System Administrator
2 - System architect
  • Monitoring
  • Management
  • data Automation
  • Machine Learning
  • Event Detections
We will renew based on our experience with SL1.

Evaluating ScienceLogic SL1 and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
TCO is going to be the key factor