ScienceLogic SL1 Review
Updated March 11, 2021
ScienceLogic SL1 Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic SL1
I have been using ScienceLogic for the past 2 years now and have seen significant improvement in the tool. It is a highly flexible tool and works efficiently for monitoring the entire IT infrastructure from hardware to software to cloud, application and synthetic monitoring. The tools has open snippet codes, which gives you the flexibility to adapt to any type of environment.
- Server monitoring
- Network monitoring
- Application URL monitoring
- Database monitoring
- Dashboard customization process needs to be improved
- Reporting part requires improvement
- Agent-based monitoring needs to be improved
- Complex prerequisites for agentless monitoring
- Agent-based monitoring scope should be improved
- Administration can be leveraged
Yes - Not completely, but we have been using quite a lot of products for infra monitoring--tools like CA UIM, SolarWinds, CA Spectrum, etc. have been on our list for many years. Now, we have added and begun using ScienceLogic SL1 and have had mixed reviews from customers.
i am working as tools consultant with more than 8 years of experience in the industry and has worked on many infra monitoring tools such as UIM, spectrum, solarwinds and now sciencelogic as well. starting with support to teh implementation teams, i am now being part of COE team wherein we provide recommendations to our new customers.
Yes, we are using ScienceLogic SL1 and have implemented it for many customers now. It has enabled more customers and is quite easy to deploy and extremely less time-consuming with its agentless monitoring feature. ScienceLogic SL1 has given the flexibility of end-to-end deployment.
Integration with other 3rd-party tools is quite easy and has been achiveable for many vendors. We have integrated ScienceLogic SL1 with tools like moogsoft, BMC BPPM, Spectrum, UIM, and some other in-house tools as well for reporting purposes. This was quite easy to integrate and works as per the requirements of the customer.
- Monitoring using old approaches like WMI for servers
- SL discovered inventory as the base cmbd
- Quick infra availability check using instant ping
- DX Infrastructure Manager (formerly CA Unified Infrastructure Management), DX Spectrum (formerly CA Spectrum) and SolarWinds Log Analyzer
ScienceLogic SL1 Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled - sharing my experience for SaaS based model: as any new implementation happens for any SL appliance, it do not impact the old ongoing setup so there is extremely less impact on the pre existing customers. no downtime, no monitoring impact. the implementation of any SL appliance( collector or proxy) is no complicated.
- network connectivity
- hardware sizing
- customer support is not prompt and is very slow.
ScienceLogic SL1 Support
| Pros | Cons |
|---|---|
Good followup Support cares about my success | Slow Resolution Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
No
the Support dont have any SLA defined. more over for some actual high critical issues, it take them days to provide 1st response and even with the 1st response, it is never any solution but just another bunch of queries. whatever the criticality, support don't call you for troubleshooting and try to reply with mail trails and you have to seek and ask for webex sessions quite a lot times to get one. though engineer are polite but responce time is very poor.
Yes there was an issue withe one of the Client's environment where we had a continues call for 12 hours with vendor and client. though the issue was not resolved but the SL support was available for entire session to isolate the issue which helped us in troubleshooting the errors.