SL1 helped us improved our customer operations and meet our SLAs
April 27, 2020
SL1 helped us improved our customer operations and meet our SLAs
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic SL1
We use it for external customer solutions and internal IT operations.
- Diverse coverage.
- Experienced team.
- Strong technology.
- Pricing not always competitive.
- Cannot always cover all layers of technology and need to integrate.
- Given us insight to our customer operations.
- Better and more proactive management for our customers.
Level of visibility has improved tremendously.
To support business growth and maintain BAU.
Not very well sometimes. We still need to use RPA engines or integration to create end to end processes from Tier 1 to 3 especially where tier 3 is external.
Comparable. Difference is that it covers about 60-70% of needs.