My view on ScienceLogic SL1
December 13, 2021
My view on ScienceLogic SL1
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic SL1
We use EM7 and Integration server from Sciencelogic SL1 and applied it across 100+ customers across different sectors and would continue to expand the deployment with upcoming customers too.
- Escalation support for EM7 product
- Flawless handover between support engineers during a P1
- Online Training
- Service desk support needs improvement. I would love to get minimal questions from SD agent during a critical P1 support call when [the] customer is referring a case number
- Support engineer knowledge on IS product needs improvement
- Delay in Engineering teams support during public holidays and weekend support
- Percona support and response needs improvement during crisis
Do you think ScienceLogic SL1 delivers good value for the price?
Yes
Are you happy with ScienceLogic SL1's feature set?
Yes
Did ScienceLogic SL1 live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ScienceLogic SL1 go as expected?
I wasn't involved with the implementation phase
Would you buy ScienceLogic SL1 again?
Yes
- It has created a positive impact by enabling intelligent detection which helps to identify and restore issues before it creates a huge impact [on] customer business
Yes - Remedy and inhouse product
Yes we are using ScienceLogic SL1 to support Servicenow
We had integrated SL1 with inhouse products which helps to automate workflows / processes
- ScienceLogic SL1 along with relay servers to have more control on the incoming traffic
- BMC Helix ITSM (Remedy)