Science Logic EM7 SL1 Release for Service Providers
Updated February 15, 2022

Science Logic EM7 SL1 Release for Service Providers

Trent Kenelly, DTM | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

My organization uses ScienceLogic EM7 as our primary ticketing platform for our IaaS data centers. We also use ScienceLogic to monitor our events and also our managed services, such as servers, switches, and other network appliances. We also utilize ScienceLogic as our bandwidth billing platform, utilizing 95% billing rates on the greater of ingress and egress of network traffic.

Pros

  • Event logging
  • Event escalation
  • Monitoring of applications
  • Collection of data

Cons

  • Ticketing platform is being deprecated
  • UI not intuitive for most users
  • SL1 is not complete in functionality
Not Sure
  • N/A
  • As a service provider, we rely on EM7 for DC monitoring and bandwidth billing
  • Science Logic recently changed their licensing model, with significant cost uptick
  • The alerting and management layer of EM7 is critical to our business
We ran a complete examination on whether ServiceNow or SL1 was more appropriate for our business. We factored in: Existing infrastructure, Implementation cost, license cost, ongoing support costs, and other factors. Major results of this exercise were that we had 10+ years of customization in ScienceLogic/SL1, the implementation of the ServiceNow platform was going to take 6+ months and would be prohibitively expensive.
ScienceLogic EM7 is a great monitoring platform for service providers.
ScienceLogic EM7 is a great eventing platform with custom escalation levels.
ScienceLogic EM7 does a good job at the collection of data.
ScienceLogic EM7 allows client based portals and the setting of specific roles based on the client's administrative level.
ScienceLogic EM7 ticketing platform is being deprecated and is not available in the SL1 platform at this time.

Using ScienceLogic SL1

150 - Our company utilizes ScienceLogic as part of our daily operations. These departments include: customer support, site operations, technology, finance, facilities, sales, and general operations. We use ScienceLogic as our primary infrastructure ticketing platform as well as the monitoring and managing of devices aligned within our network. This is a tier 1 application for our organization.
5 - Linux OS, CLI, operations, database experience, scripting and automation experience
  • Monitoring
  • Automation of alerts
  • Ticketing
  • Ticketing
  • Automation
  • SL1 functionality
Very robust system. Licensing model could use some work.

Comments

  • Kyra Ecker | TrustRadius Reviewer
    Kyra Ecker
    (Vendor Representative) commented 3 years ago
    Trent, We appreciate your extensive feedback, recommendations, and alternatives considered comments. We decided to end-of-life the EM7 ticketing as it's not a core feature. We encourage you to upgrade to the latest release to take advantage of many of our newer features. Thank you again for your input.

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