ScreenConnect - Value and performance
March 03, 2017

ScreenConnect - Value and performance

Nemesh Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use screenconnect to remotely support our partners and to allow IT to access and upgrade systems. Due to some of our businesses being behind secure firewalls, screenconnect offered a fantastic and affordable option for both support and remote access. Previously we have used other solutions which have been clunky and expensive or easy to use and affordable.
  • Remote Support
  • Remote Unattended Access
  • User Management
  • Personalisation
  • The coding of the look and feel can take a bit of time to get used to
  • Slow loading on Apple OSX
  • Ease of setup and deployment to new machines
  • Access via any web browser
  • Cost effective for nearly any size of business
I have used both of these products in the past. However, screenconnect can perform all of the same functions as its competitors at a much better price point and often performs better.
For remote support and unattended access screenconnect is great. Which is what the software is designed to do.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
1
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
5