Remote Tech Support and Training using ScreenConnect

I've tried many remote services, but the licensing costs and simplicity make this important tool and affordable way to provide my services.

Having one tool that allows me to access any device using any platform is a game changer. No juggling different services to be able to access my customer's devices.

Again, my only negative has to do with getting my customer connected. Since my customers are not the most tech savvy, ScreenConnect requires too many steps for first time customers which leads to me not being able to help them because they can't get connected. On some of my remotes, existing and new customers, it can take up to 15 minutes for me to get them connected by trying to get them to find all the steps via the telephone...eats into my productivity.