An affordable alternative with white label abilities
July 22, 2016

An affordable alternative with white label abilities

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with ScreenConnect

We use ScreenConnect to access and print to all of our corporate computers in the USA, India, and the Philippians.
  • Remote print - similar to LogMeIn but much more affordable, ScreenConnect automatically ties in local printers for ease of use.
  • Cloud account - we can easily add/remove/manage all computers in our company with a few clicks of the mouse.
  • User management - we can easily manage and monitor each of our users. My favorite features are the timeline (to see when each employee is connecting to each computer) and user level management (where I can restrict certain users to certain computers).
  • White label - everything is our brand. We can customize the desktop icon, the dashboard icon, dashboard links, etc.
  • We can't print from Mac computers.
  • The iPhone & iPad apps constantly freeze the computers when exiting if we leave the remote computer on the blank screen.
  • If we leave the remote computer without disabling the blank screen, the remote computer screen periodically flashes black throughout the day or until we log into it again to disable blank screen.
  • If someone has an issue at our India office, we can log into their system from the US. No travel needed. No crazy expensive software needed. And no crappy Microsoft Remote Connect software to deal with.
  • The mobile app is easy to use and give us access to everything at any time, anywhere.
LogMeIn & TeamViewer - both expensive and had to be replaced.
The price is much more affordable than TeamViewer or LogMeIn. It works similarly and provides a complete white label option. It's great for reselling to clients who need remote access, but it is a bit difficult to resell for someone who wants to manage everything on their own - the admin portion of the dashboard is a bit difficult to learn.

ConnectWise Control Feature Ratings

Screen sharing
8
File transfer
8
Instant message
3
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Remote Active Directory® management
8
Centralized management dashboard
10
Annotations
Not Rated
Multi-platform remote control
7