Very good at the basics of sending email and making sure it gets there
March 03, 2018
Very good at the basics of sending email and making sure it gets there
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- SendGrid Marketing Campaigns
Overall Satisfaction with Twilio SendGrid Marketing Campaigns
We use SendGrid to help prevent email generated by our clients' sites from being flagged as spam.
- We use it for email notifications generated by client websites. Without SendGrid, such email messages often fail to be delivered.
- We use it for sending our clients' e-newsletter email messages. Without SendGrid, such email messages often fail to be delivered.
- SendGrid is very complicated to set up. They offer very limited phone support for setting it up and for adding client email sub-accounts.
- SendGrid seems to have service outages more often than I would have expected.
- The pricing is a little misleading. They have "free" and "inexpensive" plans but you cannot really do much of any use with those plans.
- Technical support is spotty - sometimes they are instantly available and sometimes not.
- It makes things work that otherwise would not.
Easier to use, especially easier than Amazon SES. Also, MUCH better support access than with Amazon.
Twilio SendGrid Feature Ratings
Twilio SendGrid Marketing Campaigns Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Support cares about my success | Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
Not Available