Fast And Easy To Use Service Request/Change/Incident Management Tool
Updated February 12, 2020
Fast And Easy To Use Service Request/Change/Incident Management Tool
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow replaced the Cherwell Service Management tool in our organization. We use this tool for Service Request, Incident Report and Change Request management company wide. Different operational teams are using the tool, both internal employees and outside customer service requests and issues escalation. The tool is also used for reporting purposes inside each support team.
- Faster performance than competitor products.
- User friendly interface.
- Does not have a "paste from clipboard" option.
- Missing some functions in Incident creation option (like adding a table in the description field).
- Incident resolution is faster by default because the tool is working faster.
- Ticket creation takes more time because of formatting limitations in the "Description" field.
ServiceNow has faster performance and is easier to use. There's more training material and better product support from the ServiceNow team.
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
Yes
Would you buy ServiceNow IT Service Management again?
Yes