Item: Skype
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Skype for internal communication. It is primarily used for communications between teams to send instant messages. It is also used for discussing issues while doing the integration for end-to-end testing by making use of screen sharing. When using screen share, it is easier to find bugs/defects in the code which helps a lot.

Pros and Cons

It's a good communication tool.
Instant messaging.
Screen sharing and collaboration.

Loading time.
Sometimes the application freezes.
While using the system remotely, it takes longer to restart the app.

Return on Investment

Improved communication.
Increased our team's collaboration.
Made it easier to find bugs and resolve issues.

Alternatives Considered

Amazon Chime

Skype is a great tool for communicating with peers. It's also useful for screen sharing and having meetings through video conferencing. End-to-end testing is possible through Skype, as well. It integrates well with Outlook and setting up meetings is quick and easy. Adding conferencing and group conversations can be considered an added feature that some of its competitors don't offer.

Support Rating

Skype is a great tool for communicating and integrating with other services, like Outlook for meetings. The app is responsive across various devices, so you can use it over a tablet, phone or desktop. Messages are saved in Outlook's saved history if you miss a conversation or are away from your desk. Apart from remote login, I don't think it has any drawbacks.

Key Insights

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

I wasn't involved with the implementation phase

Would you buy Skype again?

Yes

Other Software Used

Amazon Chime, SalesOutlook CRM, Skype for Business (formerly Lync)

Likelihood to Recommend

It is used for communicating with other colleagues and works best for instant communication. It is also used for screen sharing, which helps in collaboration with other teams during end-to-end testing scenarios. It is less appropriate if you are presenting in front of the team and someone pings you for something in the middle of the meeting. It should have a feature to avoid those scenarios.

A great tool for collaboration

Overall Satisfaction with Skype