Slack: great tool for fast communication
March 02, 2018

Slack: great tool for fast communication

Bernardo Cavalheiro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used in comOn as the main chat tool for fast communication. It is used by all co-workers of the agency, all departments. It works both for communication inside each department, and across departments. The main reason for us to use it is its easy-to-use user interface and versatility in terms of allowing us to chat privately, in public groups or in private groups.

Pros

  • Slack is a very simple communication program and yet, it has everything we need: possibility of private messages, possibility of creating groups (public or private).
  • The menu is very well designed, allowing us to customize if we want to see every single channel, or if we just want to see starred channels. In that sense, it is really well built.
  • Allows us to connect Slack with other tools and softwares to allow notifications.

Cons

  • Not providing a full conversation history.
  • Replying to a single message, in an open group, feels weird: it opens a side panel with messages to a given message, which makes it look weird.
  • I'd like to have the possibility of creating huge conversations with plenty of people, without having to create a group.
  • Makes communication easier, making the flow of the work process better.
  • The history not existing for too long makes the sharing of files sometimes messy, which has negative impacts on performance.
  • Allows people to talk freely in private, which has a positive impact on their mood and, thus, on their performance.
Slack is much faster and easy to use than Skype. The group conversations are more fluid, it's easier to setup a conversation group and we have more flexibility. However, Skype has a better history record, making it safer when dealing with serious subjects/projects, and allows video conference calls, which I believe is not yet available on Slack.
Slack is well suited for those seeking for an app that allows you to have fast communication, in a specific ecossystem (a company, a group of interest), with several different people, specially when one seeks to share knowledge in group, as well as have a private conversation with a person of interest.

Slack Feature Ratings

Mobile Access
8
Search
7
Chat
10
Notifications
10
Discussions
10
Integrates with GoToMeeting
5
Integrates with Gmail and Google Hangouts
5
Integrates with Outlook
5
Versioning
Not Rated
Video files
10
Audio files
10
Integrates with Google Drive
5
Device sync
5

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