Slack is great, everything else meh...
November 10, 2021

Slack is great, everything else meh...

Victor Tay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is our de facto messaging/postboard for IronNet staff all round and it's the focus point of all internal messaging and tracking of events, work et al. Without logging into Slack, is like not going to work. It is the key to all communications outside of email. Problems are solved in Slack, Questions are raised in Slack, monitoring of other cloud-based apps alerts are in Slack. Slack is indispensable.
  • Messaging - Much better than Teams in terms of UX for chats!
  • DM groups - Easy to create and add members
  • Integration with other apps. This helps so much so much for alerts, notifications!
  • Multi-device usage. A boon for Slacking on desk, on the road and more!
  • Searching can be improved - right now it's ungrouped. Have to do a more detailed search, which will then narrow the results.. Grouping allow look ahead to see if the results are relevant. e.g. by DMs, channels.
  • Notifications dont work in sync at times for mobile and desktop. Also not working in sync when switching over to mobile once away from desktop. Not consistent there.
  • I believe for our organization it works as it says on the can.
  • Scaling is not an issue. So far the places I work at, Slack can manage >400 easily. Believe it has no issues handling larger numbers
  • Collaboration via sharing is great. Preview documents right in Slack works seamlessly.
Teams is very well integrated with Microsoft products. So for any organization with Microsoft as their software foundation, it's a natural fit. Slack is well gear towards cloud-based organizations and as well as organization which are assets light and want to get onboard messaging without too much effort.Teams in terms of performance even on Windows can be lagging at times. and a few more UX layers to navigate just to do simple things even like calls. Slack has none of that. I do not even want to mentioned search, because *cough* Cortina *cough*.

Ease of use and onboarding? Slack win. Integration with Microsoft software stack, Teams win. You decide.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

For direct messaging and the fact it is accessible over so many platforms without much fuss is the best thing about Slack. Huddles are new and a quick way to create a groupchat on the fly for a specific topic. Integration is great for a whole host of cloudapps. So it's another plus there.

The only odd use is Slack call. Unlike Zoom/Meet/Teams, Slack lean towards more of a quick call than arranging a concall with team mates. The mobile call function discovery needs to be more obvious. Don't use it much because it's not so integrated towards Google Calendar. Getting events from Google Calendar works great. Creating a Slack call. Need to find out.

Slack Feature Ratings

Task Management
4
Gantt Charts
Not Rated
Scheduling
4
Workflow Automation
5
Mobile Access
10
Search
6
Visual planning tools
Not Rated
Chat
10
Notifications
6
Discussions
7
Surveys
5
Internal knowledgebase
5
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
6
Audio files
6
Document collaboration
6
Access control
1
Advanced security features
1
Integrates with Google Drive
5
Device sync
6