Great Communication Solution
May 17, 2022

Great Communication Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Slack

Slack has become a central communication tool within our organization. As we've grown in size, it makes it much easier to group teams or reach out to the whole staff. Slack is also integrated through a few other apps we use, which makes it easy to call attention to information that they need to see or even reminders about an upcoming meeting. We can touch base even while they are still in a meeting instead of interrupting them. I recommend them as a great communication solution.
  • HubSpot integration
  • Outlook calendar meeting status update
  • Tagging an individual, team or everyone
  • Refresh glitches, every so often Slack goes blank, not sure if it's a cache issue or something within the programming, not a frequent issue
  • Reduce costs
  • Audio/video call improvements
  • Group Tagging
  • Unique Channels
  • Ease of integration with other apps
  • Improved inner office communication
  • Remote employees are able to get answers and help quickly
  • Sometimes status does not update properly, which can cause some issues
It feels like several other apps are playing catchup. Seems that Slack has a better security for conversations and logs. Because of the jump on communications layout, they are leaps and bounds ahead of some of their competition. Customer service has been fairly good with fixes, and adjustments minimizing downtimes.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

I can be on a phone call and still answer questions without being interrupted. This helps with increasing the opportunities for us to serve our clients. Instead of having to update my status because of a meeting, Outlook is connected. Saves me a few steps of changing status or calls getting transferred while I am in a meeting.

Slack Feature Ratings

Task Management
9
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
10
Search
10
Visual planning tools
Not Rated
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
Versioning
Not Rated
Video files
8
Audio files
8
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
9

Using Slack

30 - From calls, to chats from our website, to schedules, Slack plays a pretty big role within our organization. Even if on a call I can still answer questions instead of making clients wait on hold or sending them to voicemail. Thankful that a small app can play this big of a role in helping communication within our teams.
3 - The skill levels between the support people vary. One has entry level tech support knowledge. Another has a much higher level of tech knowledge. Both ends of the spectrum can help out each of our users. If it goes beyond their experience, support seems to get things taken care of.
  • call notification
  • team chats
  • surprise communication for employees
  • Secret channels to plan surprises for employees
  • Use of chat on our website through Slack saves jumping out of what I am doing
  • special event planning for the staff without bogging down the main chat
  • improving communication for teams with integration of other apps
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.

Using Slack

Applications can cause slowdown when onboarding because of the learning curve. Slack is user friendly and very easy to teach new users how to navigate the app. Installation is fairly quick, which also saves a lot of time when setting up new computers and users.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • navigation
  • overall use
  • customizing
  • starring users
  • status updates don't always go across the system
Yes - Slack mobile version has been great. I can walk out of the office and interact with everyone even when I am away. Such a huge benefit when a client has a special need and someone is away. The mobile app is as easy to use as the main app again reducing the learning curve.