Slack connects our team easily and helps us collaborate.
February 27, 2023

Slack connects our team easily and helps us collaborate.

Deneb Pulsipher, WAS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack for many of our internal communications: daily scrum, weekly company video meetings, daily communication between team members. We have a project management suite of course, as well as an email suite and Gsuite, but I'd say 90% of our instantaneous team communication comes through Slack. For a fully remote company, this is a pretty significant part of our business, so it needs to be fast and easy. Slack fits the bill.
  • Instant communication
  • Group meetings
  • Asynchronous communication
  • Video calls are sometimes wonky, though better than they used to be.
  • Responses to a particular comment begin a thread, which is kind of useful, but this thread is a single layer deep (ie no responding to a particular comment inside the thread) and I think another layer or two would be nice.
  • There should be an option to open the thread below the comment responded to rather than just in the thin sidebar.
  • Team instantaneous communication
  • Team asynchronous communication
  • Outside organization communication
  • Easier collaboration
  • Better team meetings
  • Quick and easy responses to questions
Discord had most of the same features that we wanted to use, and worked pretty well for most of our use cases. Unfortunately, it was glitchy and just not as refined as Slack. Plus outside organizations that we want to connect with often weren't on Discord, so we had to keep Slack around just to keep tabs on those anyhow, so we went back to Slack for our internal team communication as well.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

We tried a different team communication software (Discord), but it didn't work as consistently well as Slack. We really like Slack for our internal team communication, and even for communication with outside organizations we work with. It's pretty easy to set up a Slack channel and invite others to it for easy back and forth. Huddles, even with video and sharing work pretty well now, though there are still a few hiccups every now and again.

Slack Feature Ratings

Task Management
8
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
8
Search
6
Visual planning tools
Not Rated
Chat
10
Notifications
9
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
9
Device sync
Not Rated