Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

My department uses Slack as our primary communication tool. We use it to send direct messages, announcements, and group messages to other team members in the department. We have several channels set up for different functions in our department to keep conversations organized. We also use Slack to share photos and resources among team members.

Pros and Cons

Pros

Slack allows us to keep conversations organized and categorized with Channels
Slack offers extensive customization per user (different themes, channel and DM organization, notification options)
Slack has a user friendly interface that is easy to navigate and learn

Cons

In the past, sometimes I didn't receive audio notifications when I received a message. I don't seem to have that issue anymore, though.
More GIF options would be a nice touch!
Sometimes, it's hard to tell if the "Snooze notifications" feature is working in accordance with my active hours. I don't always see the three z's when I'm outside of my active hours.

Return on Investment

Slack keeps our team in constant communication in a non-invasive manner.

Usability

Once the user is acquainted with Slack, it's very easy to use. Everything I need is easily accessible, and the UI is self-explanatory. There are a lot of features available in Slack, but if one chooses not to use them, they're neatly tucked away and don't interfere with everyday use.

Alternatives Considered

Microsoft Teams and Discord

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

Microsoft Teams, Adobe XD, Adobe Illustrator CC, Adobe InDesign

Likelihood to Recommend

I think Slack is great for teams who have several projects and need to keep topics organized while keeping everyone in the loop. There is also an option to exclude users from specific channels, which is great for coordinating surprises and gifts.

I don't think Slack would be useful in lieu of an email service provider. I also think it works better for small teams rather than organization-wide.

Slack Feature Ratings

Comments

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Works great for small teams!