A Powerful Team Communication Tool
Updated April 16, 2025

A Powerful Team Communication Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used in our organization as a primary communication tool, helping us with seamless interaction among teams and internal departments. It helps us eliminate lengthy email chains and provides instant messaging for quick decision making. Slack channels helps keeping discussions organized by project, department or topic. Its integration with tools like Google drive ensures quick access to documents and resources.

Pros

  • Slack channels allows team to create dedicated spaces for project specific topics. Eg. Our support team has a support channel where all the client issues are posted.
  • Slack also enables both instant messaging for urgent matters. Eg. It improves collaboration for our hybrid and remote teams.
  • Slack connects seamlessly with other business tools like Google Drive, Jira and Salesforce.

Cons

  • While Slack threads help keeps our channels organized at time they can also be hard to follow.
  • Slack search function is good however it can be difficult to filter results effectively especially in large workspaces.
  • Slack support only basic formatting like Bold, italic but lacks options like highlighting and tables.
  • Slack has helped our organization increased Productivity and reduced email overload
  • Slack help us in faster issue resolution and incident management
  • Slack integrated with apps like Jira, Google Drive and Salesforce reducing context switching.
1. Helps in instant messaging, creating threads and channels making team collaboration seamless.
2. Works with Jira, Google Drive and Salesforce reducing workflow friction.
3. Slack bridges the gap from distributed teams and making remote collaboration efficient.
4. Slack has clean, intuitive design with features like dark mode, reactions and easy navigation.
More intuitive and user friendly interface. It has better third party integrations with Google Drive, Jira etc. Slack is designed for professional teams rather than gaming or casual communities. Better organization with channels, tread and workspaces. It has more of business focused integrations. It has more feature rick messaging. Also has a better third party app support.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Our product development team was trobleshooting on critical bug, hence instead of long email chains our engineers collaborate in a dedicated Slack Channel #criticalinvestigation. Teams share logs, debugging suggestions and also real time updates. Also if the support team comes across real time examples they can submit the issue on the channel and also create a ticket if required.

Slack Feature Ratings

Project Management
9.7
Task Management
10
Scheduling
10
Workflow Automation
10
Mobile Access
9
Search
9
Visual planning tools
10
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
File Sharing & Management
10.0
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10

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