Item: Slack
Rating: 8
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We primarily use it for internal team communication and as a shared channel for external teams. One of the major advantages of the tool is its ability to manage users in a way that ensures the information remains confidential to the organization even when they leave, unlike other market alternatives.

Pros and Cons

Pros

Communication by messages.
Communication through specific channels.
Direct communication between users.
Video and audio communication.

Cons

Text formatting with a focus on programming codes.
Ease of interacting with fun gifs (this is very bad nowadays).
Connecting to different organizations within the same interface is not easy, as it lacks intuitiveness.

Return on Investment

Speed in internal communication.
Connection as a common channel between my team and the teams of third-party companies.
Control over the information of the employees who eventually leave the team.

Usability

Overall, Slack works very well. I think the interface has been improving over the years and follows what we expect from a modern application. I think that if there are some usability gaps, they are much more linked to the stability of the tool, which seems to me to consume a lot of machine resources, and the deficient synchronization between devices, especially smartphones.

Alternatives Considered

Discord

Slack would be the "business" alternative to Discord, although the latter's focus is on younger audiences and video gamers. I've used it in my company, much like Slack. Both share similar features, but Slack is better suited to the business context, especially considering the information control and confidentiality required for corporate activities.

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Google Workspace, Discord, Microsoft Teams

Likelihood to Recommend

Slack is appropriate for basic message exchange and connectivity between teams. Everything works very well if your demand is to connect with your colleagues, either through channels or direct messages, audio, or video. However, I feel that there are some gaps regarding the use of GIFs and code submissions, for example, something important for technology teams. And group communication, although it works, could be more intuitive.

Slack Feature Ratings

Comments

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A great alternative to corporate chat.