Best communication tool on the market
October 16, 2025

Best communication tool on the market

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used primarily as a tool for communication. Whenever there is an immediate need, Slack's the best way to touch base with members , especially with remote work. While most of the communication is direct, there are channels we use for different groups and announcements.

Pros

  • Mass communication- Channels that reach company wide distribution
  • One on one communication- Especially important when working remote
  • Employee engagement- channels that are gears to subject outside of work .Ex. Employees are able to share important personal milestones with their coworkers

Cons

  • Despite having video meeting ability, we still primarily use zoom. I'm not sure why but maybe Slack's focus is just internal?
  • I see app integration, but don't know how that's useful. Maybe more emphasis on how it would help?
  • Share more info on what other useful features Wrike has.
  • Provides immediate feedback on urgent matter. That the most important thing
  • Ability to share documents.
  • Mass communication
I think it's one of the easier applications to use. It's simple because it only serves as a communication tool for us. So it does what its supposed to do and make it pretty user friendly. I would recommend to others and if I was starting a new job, I would welcome the familiarity.
I used teams at my previous job and loved it. When I came to my current job, I felt very uneasy with switching to Slack. It wasn't that it was hard to learn or that it didn't do that same thing, it was just a little bit of a learning curve. Also, at my last job, Microsoft Teams was used for all video meeting even when there were external parties. At my current job, Slack video is not used at all and instead Zoom is used for meeting internal or external.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Slack is great for getting a hold of someone within your organization , even larger groups. I can immediately communicate with a select group of people within my organization. Slack it not useful when communication with those outside of my organization. Maybe that's the point, but it would be an upgrade if Slack addressed that.

Slack Feature Ratings

Search
6
Chat
9
Notifications
7
Discussions
9
Surveys
3
Internal knowledgebase
4
Versioning
3
Video files
9
Audio files
9

Comments

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