Great For Starting Out With Project Management
Updated June 07, 2021

Great For Starting Out With Project Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartsheet

Smartsheet was used by our human resource and talent acquisition team to track projects within the department. We had experimented with project management options, including spreadsheets, but none filled the bill. The head of the department reviewed and tested a number of possible solutions and landed on Smartsheet as the best option.
  • Updates in real time.
  • Allows multiple users.
  • It's a little "clunky" when you first start out.
  • The free version soon can soon rendered "obsolete" but that could be viewed as a positive.
  • It has helped manager keep track of what their associates are doing.
  • It helps increase the collaboration among team members.
Basecamp was a little too complex compared to Spreadsheet. Part of Basecamp's issue is that it tries to be many things to many people. Smartsheet first and foremost is a project management tool. It doesn't pretend to be anything else. Sometimes I wonder if Basecamp is trying to be more than a project management tool.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

If you are just starting out with project management and need something beyond spreadsheets, Smartsheet is a great option as it is very intuitive. Users will quickly see that this is a project management software platform and not something that has been modified to be a project management tool. It's especially good with teams.

Smartsheet Feature Ratings

Task Management
9
Resource Management
8
Gantt Charts
7
Scheduling
9
Workflow Automation
7
Team Collaboration
10
Support for Agile Methodology
7
Support for Waterfall Methodology
6
Document Management
7
Email integration
5
Mobile Access
6
Change request and Case Management
8
Project & financial reporting
6

Smartsheet Support

Every time we needed customer support, it was available - from the time we first started evaluating until we went "live." We really didn't need to call the folks in customer support too often as we quickly established some SME within our department who could provide this support when needed by team members.