Smartsheet is a Project Management go-to product
December 19, 2019

Smartsheet is a Project Management go-to product

Tim Grant | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

Smartsheet is currently used in our company for managing projects. We are able to track tasks, send out reminder progress request emails, and monitor progress from our clients.

Pros

  • Reminders.
  • Gantt charting.

Cons

  • There's a feature gap between the Team & Business levels.
  • They send out 'info emails' frequently that actually refer to advanced functionality, and doesn't apply to our level.
  • Helps us stay in closer contact with our clients.
  • Helps keep our projects on track.
Smartsheet is well organized and easy to manipulate to a business's needs. While ClickUp has some similar features, it has a higher learning curve, and is not as intuitive. Smartsheet is also well supported, and is constantly being developed. ClickUp is new, and I don't believe has the support like Smartsheet does, although it is cheaper.
It's pretty good, although all email based.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

Smartsheet is great for task lists and project management. It is useful when you have a project with many participants, and you need to track where everyone is on their part. I would not recommend it for a Customer Relationship Manager, or an Enterprise Resource Planning program (think inventory), as it would not be complex enough.

Smartsheet Feature Ratings

Task Management
9
Resource Management
6
Gantt Charts
10
Scheduling
8
Workflow Automation
8
Team Collaboration
10
Support for Agile Methodology
7
Support for Waterfall Methodology
5
Document Management
7
Email integration
8
Mobile Access
10
Timesheet Tracking
4
Change request and Case Management
8
Budget and Expense Management
3
Quotes/estimates
1
Invoicing
1
Project & financial reporting
4
Integration with accounting software
Not Rated

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