Solid, easy to use project management tool
Anonymous | TrustRadius Reviewer
November 25, 2019

Solid, easy to use project management tool

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartsheet

We use Smartsheet primarily as a project management tool for managing individual projects relating to the development of learning materials or software development. This is an excellent tool for managing timelines and communicating those with the client. We also use it for high-level strategic alignment across projects giving a roll-up view of status and performance.
  • Great for managing and updating timelines as projects evolve.
  • Good "extras" for communication, sharing, and file management.
  • Excellent use of dashboards for rolling up information across projects.
  • Creating and managing the dashboard can be a cumbersome and confusing process.
  • The product gets a lot of updates with new features that aren't always user-friendly.
  • The more features are added, the harder the tool is to use.
  • Usage of dashboard to roll up project information and provide projections to the client has been an invaluable way to manage expectations and avoid any surprises.
  • The communication tools are excellent for sending out reminders tied to a specific task on the project plan.
  • Updates are relatively easy to make with little training of the tool.
Smartsheet is way more comfortable to use and understand. Much better at collaboration. Smartsheet users can get up and running a lot more quickly with little training needed. On the other hand, Microsoft Project is an advanced tool with a deep set of features. It requires training before use to make sure you are using it correctly.
I haven't had to use it myself, but others in my company have. In general, I have heard good things and users seem to reach resolution fairly easily.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

  • Smartsheet is excellent for managing projects. One way we use it is to create a baseline of project timing that we can measure against to know if we are ahead or behind schedule. The Gantt views are a helpful way to see timelines and get a high-level view of planned dates.
  • There tends to be a lot more manual manipulation of sheets than expected. Things can get out of date quickly if project managers don't stay on top of it. This requires daily interaction with the tool.
  • Licensing and permissions are a bit confusing. You don't know what features are unavailable to you until you try to use them.

Smartsheet Feature Ratings

Task Management
10
Resource Management
7
Gantt Charts
10
Scheduling
9
Workflow Automation
7
Team Collaboration
7
Support for Agile Methodology
9
Support for Waterfall Methodology
9
Document Management
7
Email integration
7
Mobile Access
9
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated