Item: Splashtop
Rating: 9
Author: Rich Gabriele

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

Splashtop Business Access Legacy - 3 Users with 2 SOS w/ Mobile addon to support our customers directly. We use Splashtop Remote Support Plus - 250 Computers that we resell to customers who want to remote their work computers as well as us remoting in

Pros and Cons

Pros

Remote access
easy
frequent updates

Cons

Top 10 wanted improvements... add this page to your website and ask users to be involved.... Page could also show the improvements coming
Improvements are often for the bigger packages... little guys like me don't get new stuff
Plenty of room on the toolbar.... would be nice to see all the monitors up there (I have customers with 4 now) and when something opens the icon for that screen flashes

Return on Investment

reselling Splashtop Remote Support Plus make me $2500/yr

Support Rating

very easy

Splashtop Security

Great

Onboarding with Splashtop

easy move from LogMeIn

Products Replaced

Yes - LogMeIn wanted $4000/yr to remote 800 PC's

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

TeamViewer

Likelihood to Recommend

good for simple remote access I don't know the capabilities for Managed services

Using Splashtop

Users and Roles

1 - IT

Support Headcount Required

1 - Owner

Business Processes Supported

IT support

Innovative Uses

remote

Future Planned Uses

don't know

Likelihood to Renew

its' great

Evaluating Splashtop and Competitors

Key Differentiators

Ease of Use

easy

Evaluation Lessons Learned

Splashtop Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - none

Implementation Issues

had to change over from LogMeIn on 800 PCs

Splashtop Support

Splashtop Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

no... dont need it

Bug Resolution

Yes - minor bug... don't know if it was fixed

Exceptional Examples of Splashtop Support

When I have an issue I call and it gets resolved on the spot

Using Splashtop

Usability

it's good

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

remote

Difficult Tasks

toggling between 4 screens

Mobile Interface Availability and Impressions

Yes - well

Comments

Please log in to join the conversation

Sakima Ng
(Vendor Representative) commented a year ago
Hello Rich, thank you for sharing your Splashtop experience with us. We're thrilled to hear that you find our remote access tools easy to use and our support team consistently helpful. Your feedback is invaluable, and we will consider your suggestions for the future. As for viewing multiple monitors, unfortunately we do not offer this feature with SBA Legacy as it would only be available with upgrading to SBA solo, pro, or performance. Thank you for your continued support of Splashtop and we hope to continue fulfilling your remote access needs in the future. If you have any questions or suggestions, please feel free to reach out to us.