Efficient easy to use remote access
Updated March 13, 2024
Efficient easy to use remote access
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Access
Overall Satisfaction with Splashtop
Remote access for on premises applications and file server access. Remote accounting service staff access to perform bookkeeping services. Company staff use for remote access of files and forms. Senior management uses for accessing all applications hosted on network server but tteee applications are not accessible via internet. Splashtop is used due to security and stability.
- Security maintained for individual users
- Data transported securely - never an issue with hacking
- Multiple applications and servers accessed from a single application for access
- Auto generated use reports
- Reduced security applications cost and numbers of applications
- Reduced time for remote staff and contractor staff which has reduced cost
- Easy tracking of licenses and solid prediction of cost
Splashtop completely satisfies our requirements for remote access with tight security, and provides scalability. We are completely satisfied and confident we only have authorized users accessing our network resources. We frequently shut down servers and PC’s for a variety of reasons and Splashtop always is available when reboot is completed. The configuration and user authentication data is maintained.
Splashtop on boarding was excellent and the efficiency of the support staff was perfect, Splashtop’s on boarding process should be a standard that all software providers should adopt as a high level process.
Onboarding was a real pleasant surprise and Splashtop staff were excellent with knowledge and follow up and availability.
Onboarding was a real pleasant surprise and Splashtop staff were excellent with knowledge and follow up and availability.
Yes - We used a variety of products - numerous products.
Products for VPN, remote access, remote control. You can name the top 10 VPN products/providers.
We tried all of the virus protection company products for remote access.
Doesn't matter ehivj brand name - they all were too cumbersome for staff and required daily telephone support and often a support program to log onto the users computer. All required outside IT consulting staff to implement and maintain.
Products for VPN, remote access, remote control. You can name the top 10 VPN products/providers.
We tried all of the virus protection company products for remote access.
Doesn't matter ehivj brand name - they all were too cumbersome for staff and required daily telephone support and often a support program to log onto the users computer. All required outside IT consulting staff to implement and maintain.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop
2 - Executive, bookkeeping
We have no inhouse support, no support is needed
- Remote File Access
- Remote access to server
- Remote access to accounting system
- perform bookkeping functions for audit support
- perform reporting for insurance audit for WC
- create invoices in the field for customers
- access to proprietary information and data for special projects
- access to a variety of corporate applications
Evaluating Splashtop and Competitors
- Integration with Other Systems
- Ease of Use
- Other
We would do nothing differently.
We tested with our intended use and the product performed as expected and as advertised.
We tested with our intended use and the product performed as expected and as advertised.
Splashtop Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
- testing to insure that all intended applications functioned
- check security for any potential exposure
Splashtop Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No we did not purchase any above standard support.
There is no need for any other support.
There is no need for any other support.
Upon installation we needed a little support getting the user access set up the way we wanted. Splashtop support gave real time help and were very accurate and knowledgeable.
Using Splashtop
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- sign on
- connection to remote device
- none
Yes, but I don't use it