Great product! Even Better Value!
March 20, 2024

Great product! Even Better Value!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop

We are a small non-profit with about 15 machines. We primarily use Splashtop for support and remote access when users cannot take their laptops home or need to access fixed workstations remotely. We have also used it to push some PowerShell scripts and run remote commands. Overall, it's a great product for our support team.

Pros

  • Remote Access for Support Purposes.
  • Good support for Azure AD joined machines.
  • Works well for user remote access.

Cons

  • Better support for Server OS's. Sometime lags on Server 2019.
  • Support would be nice for Windows Server core.
  • Pricing is good compared to competitors with same or less capability.
  • Price has increased a good amount over the last few years.
I only have used support once and they were very responsive. Solved my issue on the first call.
Splashtop meets our needs as required. Having two-factor authentication as a requirement for remote access is critical.
We used Microsoft Intune to onboard all our machines as part of autopilot enrollment. We set up the app in Intune to push to all devices during autopilot, and it worked great!

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

It works well for either a single- or multi-department company and would also work really well for contractors managing multiple contracts.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented a year ago
    Hello, thank you for your comprehensive review of Splashtop! We're thrilled to hear that our product has been instrumental for your non-profit's remote access and support needs. We appreciate your constructive feedback regarding server OS support and lag issues with Server 2019; we're always striving to improve and will take your comments into consideration. We're happy to hear that onboarding was seamless for you and that our security measures met your requirements. Thank you for your continued support for Splashtop. If you have any questions, concerns, or suggestions, please feel free to reach out.

More Reviews of Splashtop

  1. Home
  2. Remote Desktop Software
  3. Splashtop Reviews
  4. User Review of Splashtop