Simply the best
July 21, 2025

Simply the best

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

To support remote customers and clients allowing support to be offered at times that does not affect the customers everyday work. We can easily access the computers and undertake all the work needed and also support all the devices used by customers, including Windows, Mac OS and Linux. The ability to share our screens back to the customer is a great way to show customers how do do things for themselves.

Pros

  • Speed of support
  • The ease of use at both the supporters and supported end
  • The ability to share your own screen is needed.
  • The ability to send messages

Cons

  • Remotely seeing system settings
  • The ability for customers to log issues centrally
  • Built in SOS in one cost
  • Happier Customers
  • Faster Support
  • Ease of use
It has been very easy to get support needed, even for strange issues and system
Splashtop offers the best all round security. Customers love the idea that they can add thinks like codes that the support technician needs to enter if needed, and that they can even only use the remote access software as needed.
Also the locking of the computer on remote access means that the technician can access as a different user
Splashtop can be set up very quickly and adding computers and systems is very easy and smooth.
Yes - TeamViewer - the slow connection speed and reliability issues when connecting to Linux

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Out of all the remote support software I have used this is the easiest and the most reliable to use. it also allows use on more system, such as Linux.

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