Who's at the top
July 23, 2025
Who's at the top
Score 9 out of 10
Vetted Review
Verified User
Software Version
SOS+10
Modules Used
- Remote Access
- Remote Desktop
- Autonomous Endpoint Management Add-On
Overall Satisfaction with Splashtop
As a tech support company we rely heavily on Splashtop for our remote support and monitoring. Our staff are able to leverage the tools to provide excellent response and support. The integration with Bitdefender allows us to provide a coverage the gives piece of mind and is also a revenue stream.
Pros
- Consistent connections to machines
- Great monitoring tools from the dashboard
- Competitively priced
Cons
- Filter by group is not sticky
- Default screen on login has changed - should be the dashboard
- acknowledging virus actions on a system takes 4 clicks and must be filtered again
- Better support offerings - better hourly rate
- Cost effective on a per seat basis
- Annual budget amount
Clients are concerned about remote access security. By using the 2FA and encryption, we are able to allay any concerns.
We moved from GoToAssist to Splashtop in one day. The interface was intuitive and did not take much time to learn the functionality.
Yes - GoToAssist and TeamViewer. Both products raised their prices and did not offer the same security levels.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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