Splashtop Streamer Review
July 25, 2025

Splashtop Streamer Review

Awais Naseer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Access

Overall Satisfaction with Splashtop

We have been using Splashtop's remote access throughout the whole org to remotely access business machines. We as IT utilizing it at its fullest to provide tech support to end users effectively.
Couple features that I find very helpful to me:
1) WAN/LAN IP addresses:
while troubleshooting DHCP, DNS related errors, instead of asking user to follow tedious steps and get info, we can directly view these details. WAN info help us make a guess of their physical location if they are working from office or home.
2) Activity status:
If I have to work on a machine, I can quickly see if the machine is currently being used or free to work on.
3) Last online/Offline.
4) I can create groups and allow access to particular machines to the clients or departments.

Pros

  • basic system overview of computer in its properties
  • which user is currently logged in
  • whether device is on domain environment or on workgroup

Cons

  • create groups/teams and set remote machine permissions. Essentially to apply ACLs on multiple groups. right now, it applies to whole tenant.
  • in case of internet outage, the current remote session gets stuck and seldom reconnects on its own. Most of the time we have to close and reconnect the session to reestablish it
  • history of Splashtop streamer's shutdown/power on logs
  • IT can work flexibly offsite and still provide adequate services to the client remotely.
I haven't had extensive experience with support as this product doesn't give any problems which you can't resolve on your own. In rare cases I had to reach out to them. they were cordial and got their response after little wait.
The 2FA is proving to be very essential for us as we are using it in healthcare industry and privacy is a primary objective there.
it was really easy to generate deployment codes and send it out to users to set it up. This was a real breeze.
Not Sure

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

I wasn't involved with the implementation phase

Would you buy Splashtop again?

Yes

I find it particularly interesting that it supports unattended access. and it gives online/offline status of the computer.

Comments

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