Splashtop will make a splash with your IT team
October 28, 2025

Splashtop will make a splash with your IT team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Overall Satisfaction with Splashtop

We use Splashtop to provide immediate ad-hoc support on our corporate network of servers and workstations. It's used solely by our IT personnel to assist 150 users worldwide hybrid and remote. For example, when a user needs new software installed on a desktop, Splashtop allows us to provide almost instant satisfaction to the end user without any heavy lifting on the user's part.

Pros

  • Clear, hi-def desktop streaming
  • Secure and encrypted communications
  • Lots of features
  • SOC II compliant
  • OS agnostic - Linux, Windows, MAC

Cons

  • While Linux streaming works, it's a bit buggy
  • Sometimes problematic over VPNs
  • Audio issues, will cut off or redirect a zoom audio to the remote viewer
  • Much lower cost than other remote help products
  • Less time lost assisting staff and clients, no travel costs
  • Quick and efficient diagnosis of problems when we can see the actual issue
  • Flexibility for the technician, ability to work from anywhere
I've not found it any more difficult to get support from Splashtop than any other similar product. You can open a ticket on the web or from their contact page, chat with an AI assistant and get human support, or call them at their support number. Pretty typical in the way of support offerings.
Splashtop completely meets our needs by using 256-bit AES encryption and TLS, two factor authentication, role based administration, logging and it's compliant with SOC II, HIPPA and GDPR. Integration with my SSO adds that next layer of security allowing me to control security access from Active Directory. I have 100% faith in Splashtop to keep our systems and data secure.
Deployment to clients is quick, easy and can be automated using group policy and MSI installers. The few exceptions with 3 or 4 individual machines turned to be issues caused by other software on each of those machines themselves. There was very minimal training for technicians as the product was very intuitive to operate.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

MSPs and other MRR services will find Splashtop cost effective and useful for providing on-demand support to clients, as will IT teams that have remote or hybrid workers. Happily, it works great for my team - they just Splashtop in to the user's machine instead of being dragged around the office. In a higher security environment, Splashtop may not work as well as it might have a harder time bypassing firewalls and other security measures.

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