The best solution for any Sole Trader and a well-developed alternative for large corporations

I'm a one-man company and Splashtop Business/SOS, saves me the cost and time for having to make that extra trip when there's an issue or after-work from paid time.

When you maintain or have visit costumers for a job, then you can't bill them for endless hours and for visiting extra due to small issues that goes too quick, should have been done in the former visits, your own mistakes or a part of your service. Sometimes, it's the customers fault and you need to make changes on a compute, tablet or phone, but just can't bill for it because you have already billed the customer to their limit.

So either you remote in or it costs you time and money.
Income from remote support isn't that much for me, but it's a few customers and a massive cost saver.

It's easy to use and navigate, there's in general no issue when connecting to devices other than the same that all other solutions have.

If you work in IT and provide services to customers, then being able to remote into customers equipment is essential and you can't consider yourself as a professional company, unless you can remote in. I went through a lot of offers from different companies and Splashtop was cheapest based on the features which were provided. Being cheap is what saves us small companies as we don't have a massive budget, which remote tools often can require.

Splashtop is very secure and this works like many other top remote softwares. You can however, sometimes feel that it asks to much, like do you trust the one trying to connect to you after asking if you allow the connection.

You can install the streamer and set remote settings after what the customer requests, like block remote connection unless the customer clicks on allow, remote in whenever without a block, allow windows logins. Something useful, is that you can set an unique password per unit, this good, so you don't have to change the password on 100 units+, when someone quits or it leaks.

When it comes to verifying your login, it'll ask you for your password and then email a code for you on the web. When you download the business app, you have to login. Here, the only thing I see missing is an away-lockdown on Splashtop, for when you aren't at the computer. It would help to have a 4-pin code or so, in case someone walks by your laptop while you working on something near or a bit away. Most people might not steal the laptop, but some can try to login on other units to prank you. I saw passwords in Splashtop, due to that every customers unit, have an unique password before, saved in Splashtop.

I'm a technician, so this was no issues at all and once I bought the product, it was only to install and start working.