Splashtop Remote Access
December 08, 2025

Splashtop Remote Access

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SOS (+10 or Unlimited)

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

I use Splashtop to remote access and deploy antivirus to my customers machines. Mostly Servers and key staff PC, using SOS for other staff as required. I've found it cost effective and efficient and allows me quick, reliable access as needed. It is deployed across a wide variety of customers and connections.

Pros

  • Reliable on demand remote access
  • quick deployment
  • easy management

Cons

  • Business App has a habit of crashing now and then and needing restarting
  • Reliability of antivirus deployment needs some work
  • Increased flexibility and reporting from Antivirus
  • It has reduced travel requirements by improving remote access to machines
  • The cost of Splashtop has gone up significantly over time (but much less so than some competitors)
  • Licensing jumps are sometime off putting to taking on additional services
Contacting Support has always been straightforward and mostly helpful. The majority of times they have resolved the issue or at least tried. Have been fobbed off on a couple of occasions (mostly relating to antivirus deployment) They're always courteous and quick at coming back (which given the money being paid i would expect)
I'm perfectly content with the security implementations by Splashtop and trust it to be secure, given i'm connecting into clients servers holding confidential info this is a real priority. They appear to always looking at how this can be improved and it moves forward over time.
It was very quick to get up and running with Splashtop, initial deployment was straightforward and got client installed on test machines quickly. The options to self deploy or get clients to install themselves were useful and i liked the customization options to use my branding especially. The on demand SOS feature works well, with just sending a link for the client to click on and them giving you a 9 digit code to connect.
Yes - Logmein - cost increase was becoming unsupportable

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

As a way to connect and monitor multiple customers in as required and on demand requirement it works very well. I can't think of a scenario for remote access that it wouldn't be a good option to consider. It works reliably across different platforms and reasonably quickly even with a slow connection.

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